At Family Dental Choice, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with our office located in Charlotte, North Carolina.
1. Information We Collect
We may collect the following types of information:
A. Personal Information:
Name, address, phone number, email
Date of birth, insurance provider, and policy information
Medical and dental history
Appointment history and treatment records
B. Website and Digital Information:
IP address and browser information
Cookies and usage data when you interact with our website
Contact form submissions and online appointment requests
2. How We Use Your Information
We use your information to:
Provide dental care and treatment
Schedule and manage appointments
Process insurance claims and payments
Communicate with you about services, reminders, and updates
Improve our website and patient experience
Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell your personal information. We may share it only with:
Insurance companies for billing purposes
Other healthcare providers for referrals or coordinated care
Service providers who help operate our practice (e.g., practice management software, secure email systems)
Regulatory bodies if required by law (e.g., HIPAA, OSHA compliance)
All third-party service providers are required to maintain the confidentiality and security of your information.
4. Your Rights Under HIPAA
As a patient, you have the right to:
Access and request a copy of your medical records
Request corrections to your information
Request restrictions on how we use or share your information
Receive a list of disclosures we’ve made (upon request)
File a complaint if you believe your rights have been violated
For more information about your HIPAA rights, visit: https://www.hhs.gov/hipaa
5. How We Protect Your Information
We use industry-standard administrative, technical, and physical safeguards to protect your information, including:
Secure patient portals and encrypted databases
Staff training on privacy practices
Limited access to sensitive data
Despite our efforts, no system is completely secure. We encourage you to notify us immediately if you believe your information has been compromised.
6. Children’s Privacy
Our services are intended for individuals of all ages, including minors under the care of a parent or legal guardian. We do not knowingly collect personal information from children without proper parental consent.
7. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the date of revision.
8. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact us:
Family Dental Choice
16049 Johnston Rd, Suite
Family Dental Choice
16049 Johnston Rd, Suite I
Charlotte, NC 28277